Use this page when something breaks or you need a clear path to report it. Keep private content out of public posts—we can usually help from versions, steps, and a metadata-only diagnostic summary.
| Urgent | Possible data loss, security exposure, a broken public download, or a launch-wide failure with no workaround. |
|---|---|
| High | Critical workflow failure, repeated crash or hang, broken restore or billing path, or a severe permission/insertion defect. |
| Normal | Recoverable defects, narrow compatibility issues, usability problems, or enhancement ideas. |
Stop repeating imports, migrations, or destructive edits. Keep the original file and any recovery copies. Use Astramar’s reveal, backup, restore, and diagnostic controls before deleting or replacing library data.
Paid Pro is not generally available yet. When purchases open, restore, cancellation, and refund guidance will match the published billing channel for your install.
Optional tips that support SeaSoup’s work live on the separate Support development page. Those payments never unlock Pro, skins, or other Astramar features.
During private beta, invited testers receive support instructions with their invite. A public support email will appear here when Astramar opens more broadly. Until then, use the documentation checklist below to prepare a safe report, and use Feedback for product suggestions that are not urgent bugs.
